An appointment system, or an appointment booking system, is a tool that allows customers to schedule, and later modify appointments. Especially in these tumultuous times, these tools offer a unique solution to businesses, as they invade different industries one by one. Banking, healthcare, and beauty salons are just some of them, but the list is constantly growing. Before jumping into what is so amazing about these systems, let’s try to understand how they work.
There is appointment system software (Earlyone serving as a great example) that centralizes appointment scheduling and management into a single solution. A customer goes to the app, checks the availability of a service, and books the appointment accordingly. The software automatically puts her in a queue and sends reminders as time approaches. The magic is that the customer doesn’t have to go to the location until it’s time for the appointment. This way she avoids long and tiring queues and leaves the office with a smile on her face. An appointment system leaves us with a bunch of benefits, but we are going to concentrate on only the most important ones.
Increased Customer Experience
If you’ve read our previous blogs, then you most probably know that we ship appointment system solutions and customer experience. These two go hand-in-hand together. Businesses have the opportunity to take advantage of an appointment system to develop a relationship with their customers: a relationship, which will be free of unnecessary tensions and complaints because of random misunderstandings.
Another important reason for investing in appointment system solutions is that it boosts not only customer satisfaction but also customer retention. Once you’ve established a friendly relationship with your customers, what are the chances that most of them will be back to use your services? That’s right, very high.
If you think an online appointment system is here to only make the lives of your customers easier, you’re dead wrong. Imagine how happy would employees be, who spend a huge amount of their time and energy on answering phone calls and managing appointments, to avoid all of this. Moreover, they can easily use the spare time created by an appointment system, on other tasks and focus on building customer relationships.
When your staff is less stressed and spends less time on manual tasks, their productivity goes up and they automatically become nicer. With an appointment system at work, employees focus their resources and attention more on the human touch. Sometimes you may speak to someone who may seem rude just because they’ve done the same thing a hundred times that day already. But when you get to the point, that same person may be quite helpful and amiable.
Keeping safe during the COVID-19 pandemic is of utmost importance. The creators of appointment system software never imagined they would unintentionally come up with a solution for the forthcoming pandemic. An appointment system allows customers to spend the minimum amount of time interacting with first-line employees, thus reducing the risk of spreading the disease. The scary part is that we don’t know exactly how long is COVID-19 planning to wander around the world, so if your business hasn’t invested in an appointment system yet, this is the right time to start thinking about it.
As we already mentioned, one of the key features of appointment scheduling is queueing online. The original purpose was to avoid queues, but who knew that in a couple of years we would have to avoid crowds in general? Keeping this in mind, as well as the two other advantages we talked about earlier, we single-handedly urge you to start thinking about implementing online scheduling if you are a business owner, or using it in your everyday life if you are a customer.