Less time waiting in line, more time for care.

Earlyone Customer Flow Management System for Pharmacies

Provide the best experience
for customers and employees

In the post-pandemic realm pharmacies across the country face staff shortages leading to a growing influx of patients. Service providers have to cope with stressful situations, which lead to both lower output and lower customer satisfaction. Earlyone provides a solution that can streamline customer management flow and boost business efficiency to the maximum.

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How does it work?

Walk-ins

Patients who have decided to visit a pharmacy on the spot can register in the queue by simply selecting a type of service from the counter. They are issued a paper ticket and are notified when it is their turn on the display.

Feedback

Upon receiving a service at the pharmacy patients can rate the experience in a mobile app. Earlyone offers a range of surveys and customer satisfaction scores options, both in-app or executed digitally at the desk.

QR-Code

Earlyone systems operate using QR codes at the premises. With solely Mobile app queueing, no additional hardware has to be installed at the pharmacies, saving on extra costs, time and resources.

Mobile Ticketing

Through Earlyone mobile app patients register in line before arriving at the pharmacy. Patients receive notifications and reminders on their time slot from the mobile app, increasing the show up rate. In case the patient does not show up, their ticket is not valid, making space for others in line.

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“21% of people waiting at a hospital pharmacy decided to fill their prescription elsewhere because they had to wait too long.”

Benefits of Earlyone customer flow system

35%

Increased customer satisfaction

60%

Less queues and waiting lines

Make use of additional benefits

Ease of integration

Integrating Earlyone into your daily operations is a matter of minutes. Web dashboard interface is ative ad easy to navigate and requires no additional employee training.

Data-drivet approach

Identify trends in customer behavior and plan in advance. Earlyone promotes multilevel efficiency, that is backed up by solid data for targeted strategic actions.

Staff efficiency monitoring

Get an overview of how your efficient the workflow is with various employe perfomance metrics like time per client, idle time, breaks and etc.

Real-time dashboard

With real-time dashboard managers have a clear picture of the current situation at the pharmacy. With unexpectedly high customer flow, they can set priorities, reallocate staff,

Reports and business intelligence tools

Get detailed data on occupancy and demand to navigate through your business performance. Early provides a top-notch built-in BI tool that orchestrates data in reports for any period you like.

Build trust by focusing on quality

Reports found that 70% of unhappy customers whose problems are resolved are willing to shop with a business again while 60% of customers rated waiting in line is the most frustrating part of a service experience. Earlyone transforms time spent in line into a value-added time for every customer. Enhance your customer loyalty by providing a smooth customer journey.

Try Earlyone for Pharmacies

Get your free consultation with one of our experts and get a customized customer flow management system for your pharmacy.