Diana is a customer experience consultant with a focus on customer flow management. Has extensive experience in helping businesses rethink their flow management strategies in Kyrgyzstan, Central and Eastern Europe. She holds an MBA degree from the American University of Armenia.
Alina has more than 10 years of experience in managing big-scale projects in the telecommunications industry. Her professional journey also includes working with NGOs, managing charities and acting as a training coach. Now, she helps businesses to become customer-centric by improving their customer experience.